customer service ??

I'm struggling to come to terms with the fact that banks can take MY money in a blink if they think they deserve it - but I can't get them to release my own money to me.

I just ripped into a nippy staff person in my 'local' Scottish bank branch.

Not just for telling me she could pay a cheque from my account to someone else's account in another country but not from my account to my own in London because it isn't linked! - Can't verify the signature without linking them apparently.

My landlords name is Mr Djabbari - my money - lots of it, goes into his account in San Jose, no problem. Can they pay to an account called M Murray - with a signed cheque from M Murray in their hands? Apparently No. Can't do anything without a signed letter by post. No fax, no email, nowt.

She failed to understand my frustration, telling me, I 'need to understand our security procedures' - alas it was her downfall!

And dont tell me she's just doin her job, If she was doing her job I wouldnt need to phone, 4 times at 2 am in the bleedin morning.!

I lost the plot slightly and became almost tearful when after 10 minutes on the phone she said (and I quote) 'a us dollar account? is that American dollars then?'

I thought you needed O'levels to work in a bank.